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Frequently Asked Questions
What are the available shipping modes and charges?
Normally we send through courier, or post upon request from clients. Shipping charges vary based on the destination and weight of the order.
Are your products certified with ISO 9001 and CE?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have a CE mark for many of our products.
What is the minimum order quantity (MOQ)?
We expect minimum orders to be at least US$1000. However, we understand that customers may need smaller sample orders initially to test the market.
Can I request products not shown in the catalogue?
Yes, you can send us pictures or samples of similar items. Please note that custom requests may require a longer lead time for delivery.
Do you maintain stock for listed products?
Generally, we maintain stock for every listed product, as they are produced monthly. However, availability depends on current sales conditions; please contact our sales team for accurate inventory details.
Are samples available for testing?
Yes, samples against cost are available upon request for customers looking to evaluate product quality.