What are the available shipping modes and charges?
Orders are typically sent via professional couriers such as DHL, FEDEX, UPS, or TNT. Specific charges depend on the destination and request.
Does the company hold ISO and CE approvals?
Yes, the management system is ISO 13485 certified, and products carry CE approval. Some items are also FDA 510k registered.
What is the minimum order quantity (MOQ)?
The expected minimum order value is approximately US$500. However, sample orders for market testing can be discussed.
Are free samples provided?
Free samples can be offered for evaluation, though the cost of freight is generally covered by the client.
Can custom or similar products not in the catalog be ordered?
Yes, customized solutions can be provided based on pictures or physical samples, though delivery times may be longer.
What are the standard terms of payment?
For amounts under 800 USD, 100% advance is required. Above 800 USD, 30% T/T in advance and the balance before shipment. We accept T/T, L/C, Western Union, and PayPal.