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Frequently Asked Questions
Q1. What is your payment method?
A: We accept T/T, Western Union, Money Gram, and PayPal.
Q2. What are your terms of delivery?
A: We ship via DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3. How about your delivery time?
A: Generally, it is about one week if the goods are in stock. For items not in stock, it takes 15-30 days depending on the order quantity.
Q4. Does your product have a warranty period?
A: We provide a 1-year warranty. However, wearing parts like drill bits and screwdrivers are excluded.
Q5. What material is used for the suture anchors?
A: Our anchors are high-quality Peek material, designed for durable shoulder, knee, and ankle injury repair.
Q6. Can you provide professional documentation for medical products?
A: Yes, we provide all necessary technical specifications and compliance documentation required for medical device international standards.
WEX Medical
