🛡️ Service & Guarantees
Medical instruments are provided in accordance with relevant provisions with the following 3 guarantees from the date of sale:
A.
One Month: Guaranteed return & exchange for quality problems (except misuse).
B.
One Year: Free repair services (customer covers freight if problems are caused by incorrect operation).
C.
After One Year: Replacement parts and round-trip freight charged at cost.
D.
Maintenance: Timeless maintenance service and technical support available online.
*All prices are for reference. Exact prices will be based on the latest quotation.
❓ Frequently Asked Questions
Q1: What certifications do these suture anchors hold?
Our products are certified with CE and ISO13485, meeting international standards for medical devices.
Q2: How long is the shelf life of the Suture Anchor?
The product has a shelf life of three years from the date of manufacture.
Q3: What kind of packaging is used for delivery?
Each anchor comes in a sterile package to ensure safety and hygiene, and they are shipped in durable cartons for transport.
Q4: Is technical support available after purchase?
Yes, we provide online technical support and timeless maintenance services for any technical questions or minor product adjustments.
Q5: What is the return policy for quality issues?
We guarantee to return or exchange the product within one month if there are quality problems, provided it hasn't been misused.
Q6: What is the production capacity for this model?
Our current production capacity for the TY-SA-202 model is approximately 10,000 pieces per year.