? Frequently Asked Questions
Q1. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
3-5 days for sample preparing. For mass production, the time needs to be confirmed based on order volume.
Q3. Can you accept customized products?
Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
We ship by DHL, UPS, FedEx or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Q5. How do I proceed with an order?
Firstly, let us know your requirements. Secondly, we quote based on your needs. Thirdly, the customer confirms samples and places a deposit. Finally, we arrange production.
Q6. Do you offer a guarantee for the products?
Yes, we offer a 3-year warranty for our products to ensure quality and reliability.