Frequently Asked Questions
Q1. What are your accepted payment methods?
A: We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Q2. What are your terms of delivery?
A: We deliver via international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3. What is the typical delivery time?
A: Generally, it takes about one week if goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Q4. Does the product include a warranty?
A: Yes, we provide a 1-year warranty. However, wearing parts like drill bits and screwdrivers are excluded.
Q5. How is international shipping handled for specific regions?
A: We offer multiple options: 1. International express for experienced importers; 2. Door-to-door delivery where we handle customs and taxes; 3. Direct shipping to tax-free thresholds where applicable.