❓ Frequently Asked Questions
Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for sample preparing; mass production lead times need to be confirmed based on order volume.
Q3. Can you accept customized products?
A: Yes, we have a complete design and drawing department along with CNC machines to provide high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: We typically ship via DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Professional shipping services are available for customs clearance.
Q5. Is it OK to print my logo?
A: Yes. Please inform us formally before our production begins.
Q6. Do you offer a guarantee for the products?
A: Yes, we offer a 3-year warranty for our products.
WEX Medical
