Frequently Asked Questions
What payment methods are supported?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the available delivery terms?
Delivery can be arranged via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does shipping take?
Generally, it takes about one week if the goods are in stock. For items not in stock, the delivery time is 15-30 days depending on the order quantity.
Is there a warranty period for these instruments?
Yes, we provide a 1-year warranty. However, wearing parts such as drill bits and screwdrivers are excluded.
How is customs clearance handled for international shipping?
If you have import experience, we ship via standard international express. If you do not have experience, we can handle customs and taxes for door-to-door delivery in certain regions.
Are there specific shipping routes for North America?
Yes, for shipments to the United States valued under $600, there are typically no additional tax implications through our direct routes.
WEX Medical
