FAQ
What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your standard delivery terms?
We primarily use international couriers such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the expected delivery time?
If goods are in stock, it generally takes about one week. For non-stock items, delivery ranges from 15-30 days depending on the order quantity.
Do your products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded from this warranty.
How do you handle shipping and customs for North American regions?
For customers with import experience, we ship via standard international express. If you lack import experience, we can offer solutions that handle customs and taxes for direct door-to-door delivery in certain regions.
Can you ship directly to the United States without high taxes?
Orders sent to the United States valued at less than 600 dollars typically do not incur additional taxes under current regulations.
WEX Medical
